Customer & Maintenance Service
2993 1733
Product Enquiry
2529 7555
Expert support
Next working day

Service promise

What makes General support so good?

Since designing and manufacturing their first air-conditioner in Japan, General has always delivered durability and good service.

All our technicians strictly observe our five service rules:


No compromise on manufacturing, installation and maintenance, with the aim of bringing you more durable, more green and more efficient air-conditioning.


All Hong Kong technicians follow our Japanese factory’s training programme, to maintain the highest standards of pre- and post-customer service.


Only genuine General approved parts, materials, repairing procedure and inspection standards are applied.


Only approved, original anti-rust treatment from Japan is used in our deep-cleansing service.


Calls to our one-on-one hotline service, and all online enquiries will answered by our dedicated customer service team next working day.